FREQUENTLY ASKED QUESTIONS
We are here to help you at info@thelashmall.com (Monday – Friday 9AM PST to 5PM PST)
Le Coeur will process orders Monday – Friday. Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.
We process the orders quickly, you can contact the customer service, if you order is already processed we may not be able to cancel it.
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 10 days of delivery to receive a refund or exchange. After 10 days, the product is nonrefundable.
Le Coeur is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, the shipping company will have the most current information regarding your package, not us.